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Zero Tolerance

This practice supports the ZERO TOLERANCE Policy. Harrow Primary Care Trust has a duty to ensure that all the residents of Harrow receive the care they need.

However, Harrow also have a duty of care to ensure that the staff delivering that care can do so in an environment free from risk and the threat of harm.

Patients that were Violent and Abusive were previously removed from their surgery list and could register with another practice.

Harrow PCT has now developed a scheme called the Safe Haven Scheme and the patient automatically be entered into that scheme.

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